“Just after last Xmas, we found a rat next to some bushes in our back yard, alive but torpid and hardly moving. We guessed that it had gotten poisoned from bait in the pet proof boxes that Ailing House had set out around our property. It had apparently crawled into the yard to die, & when we found it there we got concerned that if our small (but aggressive) dogs had found it before we did, they might have attacked it & gotten poisoned themselves. We disposed of the rat & when the agent for Ailing House came out for their next inspection (someone we hadn’t seen before - not unusual for Ailing House) we talked to him, and he conceded that that was indeed a possibility. We asked him to remove the poison from the boxes (which he did) & replace the poison in the boxes with traps, instead. He said he didn’t have any traps with him but would let the office know & they would send someone out later that week to install them. Scroll ahead to mid-May, 2 or 3 inspections and billings later (we rarely see them when they do come - they leave their notices/invoices hooked on our door). I happened to be home when their inspector showed up (another one I hadn’t seen before), & I walked around with him on his rounds. We have 4 boxes on our property, & one in the house. We got to the first box & he lifted the lid & - nothing. No rats, but no traps either. It was the same for all of the other boxes. There were no traps in any of the boxes. Turns out Ailing House had not installed any traps after our conversation in December, but - they had regularly inspected the empty boxes and billed us for thar ‘service.’ They never mentioned that there were no traps in the boxes, or anything at all that could catch a rat. I don’t know what others might think, but I consider that not just negligence, but a kind of cheating, taking money without providing us with any the services I contracted & paid for. I called the office and complained, of course, & then got 3 calls back from 3 different individuals throughout the course of that day who assured me that somebody from the office would “call me shortly” to talk about a refund, but nobody ever did. And nobody from the office has ever called to apologize. A big, big ‘thumbs down’ for Ailing House.”

Alan Z. via Google

“The worse experience ever with a company. Ailing House Pest Management has the worse customer service and continues to disappoint me. They have missed appointments, no shows and most of the guys they send out do not know what they are doing. I tried to work with they (because I paid for their services) but I’m done. I am furious with their lack of professionalism. I will never recommend them, in fact I will tell anyone who asks for recommendations to NOT use them. The only reason I gave a one star rating because the rating system requires at least one star in order to post my comment. Customer from Los Gatos”

Dana F. via Google

“My husband and I are THRILLED with the work that Ailing House Pest Management, Inc. did for us. They are VERY professional AND VERY friendly AND VERY efficient!! We can't say enough good things about this company. They are the BEST!!!”

Darlene N. via Google