“lways goes out of his way to make me feel comfortable since I am now a widow. He answers all my questions. He doesn’t rush but makes sure I have my answers. A very polite young gentleman. He even gets all the animals that is building homes on my ceiling in carport & front porch. Only service tech that has done this service.”

Judi T. via Google

“We had European Hornets in the attic of our home and hired Apex to come out and exterminate them. The exterminator came out and treated the nest with powder to make them leave the nest. This did not work, the hornets made a larger nest in the same place. He said to call back if they were not gone by Friday, and we called back. They treated the nest once again for free. But their contract states within 30days of treatment, additional treatments are $75.00 half of the original price. OK, the next week rolls around and the hornets are still very active and angry. They have now made the nest so large that they have pushed a board out a inch or two from the eave. I called Apex and told them I wanted to speak with the manager because according to my research you have to kill these hornets or else they were going to eat through your wood into your house. In fact we had two hornets in the house during the time I waited for the manager to call me back. The managers name is Tyler. Well after two weeks and two messages I gave up and hired Gregory Pest Solutions. They came out, treated the nest only 1 time and in 3 days they were all dead. In fact they even charged less than Apex. And they have a 30 day guarantee instead of additional charges. I am still trying to get a refund from Apex. They guarantee 100% satisfaction on their website. Not true!”

Ginnie L. via Google

“It seems we should have listened to the 2 reviews from the unhappy customers. We are still not satisfied and done with the service, and it goes on since June 1st. Apex sent out a young man who wrote an estimate and what it included. We were due for the 7 year treatment. We paid the amount quoted and were told the treatment for the carpenter bees were included. We agreed to an annual amount for $125.00 (for life) per year for follow ups for the termites. The termite treatment was sloppy, I called him back. When we returned from a trip we found the official agreement signed by one person. Whoever typed in the name and address made an error and guess what? The mistakes were whited out and handwritten with a pen! Needless to say, there were again mistakes! They also pointed out, that the company reserves the right to change the annual charge on the 3rd anniversary of this contract! What contract? How can it be a contract when only one person signs it? So I called the company and explained this situation to Claudia, who had no clue what I was talking about and after nearly 30 minutes she said she will call me back. Nothing happened and after 3 days I left a message on someone's phone, since nobody answered. I get a call back 2 days later, from you guessed it right! Tyler. He apologized for the bad experience and he will take care of it. That was over 2 weeks ago. We still have carpenter bees and no signed contract! I left messages on the phone he called from, but nothing in return. So, for all you people who wanted a review, make sure you read all reviews and ask lots of questions!! I am glad for those who had no problems and good service, which is what we had with our previous company; but unfortunately, after 20 years, they closed shop. Apex was suggested by a friend and neighbor, who found them to be good enough to recommend. We were just the unlucky ones.”

Marlies W. via Google