Orkin of Austin, TX

Amanda Nelson

Austin, TX

I hired Orkin to come out to exterminate my home due to ants, and an increase in spiders and ear wigs due to neighborhood construction. Their website guarantees someone same day if you call before noon, and yet I still had to wait around 24 hours before someone could be scheduled for service. Well, I cleared my day, and Francisco came out to do my service. He saw my child's toys and asked how many kids we have, and I responded with "oh, just one", and he said "well, she's spoiled" in reference to her toys and things. That was entirely uncalled for, insulting, unprofessional, unnecessary, and just rude. A grown man coming to complete a service that we are paying for, and then insulting a small child in my home. I called to complain and explain why I threw him out of my house, and the very nice receptionist transferred me to the branch manager, Jessica. Jessica did not care. She halfheartedly apologized, while making excuses for Francisco saying "he didn't mean it that way". She wasn't here. She didn't see the look on his face, or hear his tone. When you make excuses for behavior, any apology you give loses its value. This was our first impression of Orkin. And it was abysmal. I would never recommend them to anyone, and I'll never use them. Francisco had the audacity to tell me as he left that once everything was "cleaned up" that he could come back and complete his service. My house IS clean--we have a cleaning crew come out weekly. My daughter isn't getting rid of her stuff either because some man-child is jealous of a child. Lucifer himself would be passing out snow cones on the hills of he** before Orkin will ever come back to my house.

Francis X

Austin, TX

Professional is not only commercial, but also the residential reasonable prices. Excellent response time addressed all our concerns.

C Russell

Austin, TX

We have been long time Orkin customers in houston. We recently moved here. Two weeks ago Gabriel a service tech showed up to do our monthly service. He was staring the outside when my husband told him to come inside because it was raining he said he didn’t have product to come inside. So we called back for return service and the manager in the office told me that a regular service call back did not include inside and outside? They could only do one service. He rescheduled Gabriel for Friday. The guy called in sick and i called and I asked for them to please send us a responsible technician. Our tech in Houston took such pride in his work.

Courtney Sevener

Austin, TX

EDIT: there is now an internal investigation going on due to us being severely overcharged and misinformed on “packages” that current leadership state do not exist. The sales rep who came to sell us on these “packages” is no longer with the company. We wanted a second opinion after the first company did not do a thorough investigation of our issues (termites eating the base of my couch - the first company said get rid of the couch, problem solved - nope.) We called Orkin and luckily they were educated and thorough and helpful. We scheduled the service quickly for subterranean termites that most likely existed in the field before our new build was built, and because the land wasn’t treated by the builder, within two years they found their way to my couch. Still a little weirded out on whether or not the treatment will work - but I’m hoping for reassurance and follow up from Orkin so that my fears are put to rest.

Al Ryba

Austin, TX

Phillip was friendly and prompt for our initial treatment. He took the time to explain everything and provided great suggestions on ways to help keep the pests out. Time shall tell if the treatments are effective but we he made us feel confident his treatment are the right path forward.

Preeti Rana

Austin, TX

Zach was our tech he was right on time. Very polite, explained what he was going to do. He effectively took care spraying the house for ants. He the did the perimeter of the house. Came back to tell me he would be back for a follow up next month. He also explained no charge for in between to come out if we see anything that needs to be taken care of. Nice job.

Susan Fogarasi

Austin, TX

Our technician did a thorough job. He was courteous, respectful and professional. Office staff was very helpful and really appreciate the notification of when the technician will arrive. We are a long time customer and would recommend this office.

Bill Greene

Austin, TX

Charles Crawford the service technician is a hard worker who is knowledgeable and very thorough servicing our property. He knows his business and we would highly recommend Orkin and Charles. The service that Charles gives is definitely 10 stars.

Lt. Col. Retired Vanessa HicksCallaway

Austin, TX

Hector did a fabulous job representing Orkin today. He was polite, professional and most importantly, KNOWLEDGEABLE! He is management material and a very hard worker. He is EXACTLY what we as customers expect and pay good money for. Customer service is still very important to us. Great service Orkin! Respectfully, Vanessa

David M

Austin, TX

This may just be a local issue and not an Orkin wide issue but I called the office to not get an answer is a message was left for a call back the following morning regarding the upcoming service with also details about my request (coming later during scheduled window). Not only was a call back never made, the technician arrived before the given window which was the opposite of the request. The core service is great but listening and responding to customers does not appear to be the priority.