Orkin of Phoenix, NY

Anne Schofield

Phoenix, NY

We had bats in the attic.Orkin came and tried to find and plug entries. Assured us they would come back if the problem continued. I have since called them twice. We have had a bat in the house 3 times this week. They say someone will contact us but no one does.

Douglas Kucmerowski

Phoenix, NY

We were told that control of Mosquitoes & Ticks would be a challenge for Orkin, due to our remote location. And not to mention that being directly next to a waterway only NATURAL solutions can be used to keep pests at bay. After week 1, we are pretty much bug free, and surprisingly no Ticks on our two dogs. They are white-haired so it's easy to see the difference. Of course it's only week 1, still have to see how well the bugs are under control, as applications are on a 4 week schedule. **** Update **** Late June Application went perfectly, new Application Tech again, and he understood where to spray after a nice conversation. We did not think it possible, but we have had zero ticks on our two WHITE dogs since we had the 1st application. Normally we would get 18-24 per week, now zero. Mosquitos are kept at bay, but that seems to wear off about the third week after, and we do have more yard time. Great job, under tough circumstances.. take a look at our green river these days. ****** July Update ****** Once again Orkin comes through with even better Mosquito & Tick protection for those properties located in "sensitive" areas, like ours... those near waterways & lakefronts. Our FAVORITE Orkin Tech, Austin C., was ready for another application and showed us a new product additive that prolongs the effective time for applications like ours. 1 0z of the new ingredient can give up to 40-50 days coverage before wearing off. Our property has been "tick free" since we started Orkin service in May. We have two small white dogs who collected between 16-18 ticks weekly between them, and that went to zero. And even better, mosquitos have been kept at bay pretty much all day and night, except an hour around dusk & dawn. And the property is very rustic, forest on one side, riverfront on the other... and a bug free patch of land we call home, in the middle. ****** August Update ****** This month seems to be the worst month for mosquitos, every where we go. But back home the only bad times are Dusk & Dawn. Orkin seems to be getting ahead of the curve here, each treatment lasts just a little bit longer than the last, a day or three, now the bugs stay clear almost a week longer than in May. And for those counting... zero ticks on our two white dogs since June.

Jeremy Schad

Phoenix, NY

It’s only been about an hour since they came and sprayed but still a massive difference. They were able to come the next morning after calling and spray before a birthday party. Went from 100’s of bees in the yard. No joke. To about 10-15 at a time. Give it a few hours and I’m sure they’ll be gone.

Mark Lembo

Phoenix, NY

Terrible experience. I initially called to get an estimate for services for a mice problem in my home. The sales rep on the phone told me that Orkin would come over and take care of my house from the attic to the basement and eradicate the problem. They showed up late for the first service and the exterminator said he doesn’t go in attics. Then he proceeded to set traps around my house but he used my traps I previously purchased on my own. He said he was running low on traps so I agreed to let him use mine. After he set a few traps, another Orkin employee showed up (the free home inspector). The inspector went in my attic and tried telling me my house was dangerous to live in. He then tried selling me a $15,000 job to remove my old insulation in my attic and replace it. I have since gotten second and third opinions from other businesses who advised me Orkin lied to me and there is nothing wrong with my attic. The exterminator set a few more traps in my basement and then asked me if he could keep the rest of my traps I purchased with my own money. So I paid $350 for them to come over and set traps in my home (which is something I have been doing on my own) and for them to take the rest of my traps I purchased on my own. I have since called Orkin back 4 times in the last week to get my money back as they stated they have a 100% money back guarantee if you are unhappy with services. The secretary keeps telling me a manager will call me back to issue my refund, however, I have yet to receive a call back. I have no choice left but to report this business to the Better Business Bureau and dispute the charges with my bank. Orkin is a scam and I would encourage you to take your business elsewhere before you are scammed.

Douglas Kucmerowski

Phoenix, NY

We were told that control of Mosquitoes & Ticks would be a challenge for Orkin, due to our remote location. And not to mention that being directly next to a waterway only NATURAL solutions can be used to keep pests at bay. After week 1, we are pretty much bug free, and surprisingly no Ticks on our two dogs. They are white-haired so it's easy to see the difference. Of course it's only week 1, still have to see how well the bugs are under control, as applications are on a 4 week schedule. **** Update **** Late June Application went perfectly, new Application Tech again, and he understood where to spray after a nice conversation. We did not think it possible, but we have had zero ticks on our two WHITE dogs since we had the 1st application. Normally we would get 18-24 per week, now zero. Mosquitos are kept at bay, but that seems to wear off about the third week after, and we do have more yard time. Great job, under tough circumstances.. take a look at our green river these days.

Malinda Barnes

Phoenix, NY

Very respectful couldn't ask for a better person. I let him know my husband had treatment for cancer. And he was so respectful to the fact that he knew he was not feeling well and did his best. He could as fast as he could.

Brad Burridge

Phoenix, NY

I will be reporting you to the BBB. I never give reviews unless asked but I feel I have to warn people. I had agreed to pay $450 to have Orkin take care of the bees at my home. The deal was $450 to come out whenever needed to get rid of bees through December. I was given an 8:00 - 10:00 am window. I agreed letting them know I would be available early morning so nearer 8:00 am would be the best. Naturally he didn’t show up until 10:00 am. I had to go to work so I gave him permission to deal with the bee issue without me being there. At my house there are wasps, yellow jackets and carpenter bees in the wood siding. The employee had the job done, write up completed and receipt sent all within less than 45 minutes. Since this day I have tried calling multiple times, left a message and requested a new quote on their website. Long story short, I paid $450 dollars for the person to do a probably 30 minutes of work which I could have done with a $5 can of Raid. They are failing to hold up their end of the bargain by coming out when needed through December.

Suzy L

Phoenix, NY

I was called a couple times just to keep me posted on when they were to arrive. The workers arrived, they were very polite, respectful, pleasant. They did the outside and then came to complete the insulation process. They cleaned the up after themselves, put the few items that needs to be moved right back were they belonged. Explained what to be expected next. All in all a very pleasant experience. I am very pleased that I chose Orkin to handle my squirrel/mice varmint issue.

Jackie Moore

Phoenix, NY

I had the pleasure of working with Riley, our Orkin Service tech, he exceeded expectations. He was prompt, courteous, and very knowledgeable about his craft. He took the time to explain the process and answered all questions. He was also very thorough and meticulous in his work, leaving no stone unturned. I highly recommend Riley from Orkin.

Don Pratt

Phoenix, NY

AVOID ORKIN FOR RODENT SERVICES. Orkin did not provide any of the services I was sold. They had 10 days to clarify my simple request to for a phonecall. Then, inspector did not show, without guidance if inspector the technician had zero game plan, technician put in traps I did not authorize, no foam sealant, no mesh. I can put up $1 glue traps on my own! I don't need to be talked into rodent black boxes for $300 + $56/mo to only have glue traps slapped down on my tenant's floor. They charged me the $300 and NOW WILL NOT ANSWER ANY OF MY CALLS. I will edit or delete this review if they return the call with a palatable solution.