Orkin of Naples, FL

vera ljuljdjuraj

Naples, FL

They came to do a full inspection the guy was here for 20 minutes and charged me an extra 50$ when I was due a 50$ discount They charged me 300$ and didn't find any of the gaps in the door seals that I found after they left There's no way you can do a full inspection in 20 minutes They rushed and didn't care to move things that were outside that my kids play on he just sprayed pesticides on everything I couldn't believe it. I also found a small space leading from the garage to outside where a mouse got in We had just bought the house and wanted to make sure everything was properly sealed and sprayed which it was not I would not recommend them to anyone your better off spraying a bug barrier yourself and getting some lawn spray to attach the the hose Even after they had sprayed we saw ants and had mosquitoes I had to spray after them to make sure my kids weren't getting bit. I requested a refund and they sent a check for the 50$ up charge for their month to month payment feature which I didn't ask for And have yet to get back to me about the rest that I feel like we're owed considering the inspection was not properly done.

SoccerVita

Naples, FL

Company staff is scared of bugs….go figure. Tried cancelling services and they are still billing me and showing up. Do not use them as they become a headache when cancelling

永井真子

Naples, FL

GOT WORSE. After the pest control came, we got more ants and I got an ant bite. Today ,Second time when the pest control guy came I asked him that, is it normal to get more ants after the pest control or something wrong. His answer was that how much amount ants we have gotten is not normal , but to have the dead ants is nominal.but I had not only dead ants I had active ants as well. He was telling me that check the patio door and make sure it is sealed well , it could be the reason to bring in these ants. I asked him that the patio door might be not sealed correctly and this could be the reason why I have so many ants. His answer was the apartment is brand new ,nothing wrong. He also statements that he is only working on ants. Pest control doesn’t include bugs. It was hard for me to understand what was his point . He was pretty upset and left. I just wanted to figure out the problem, previous pest control guy was very kind and knowledgeable explaining to me everything, and gave me instructions. Any questions I asked he answered very kindly. This new guy is not a bad person but needs to be more careful what he says. I felt he just doesn’t want to get in the trouble, could not answer the question honestly. I spoke with manager, he was pretty helpful. I hope this time, it won’t be get worse again after they sprayed.

Vivian Baez

Naples, FL

I’m writing this review to recognize one very special team member at Orkin. His name is Mark Barnes. This gentleman is the true epitome of excellence. His work ethic is some of the best I come to experience. Mark goes above and beyond the call of duty, he is responsive, he is positive, he is knowledgeable, he is kind and considerate. He makes Wednesdays amazing for my team. He always has a smile and a “no problem attitude and only solutions”. I write to those in leadership, because you need to treasure and protect talent such as his. It is rare, very rare.

Amanda Roberson

Naples, FL

Very effective, friendly and professional. They make affordable suggestions for special issues and do a great job getting the problem resolved.

Maria Ciferni

Naples, FL

I have used many other services, like Truly Nolan and Terminex. I was disappointed with them as time went on. Orkin helped me out with terrible ant problem. Since then they have been excellent and my service person has been professional and on top of things.

Peppie Tandhasetti

Naples, FL

We have a short term rental (VRBO) place in a country setting with livestock near us. Orkin does a great job. Because it’s not city, we could get more pests but with Orkin we are confident that they keep Mother Nature in check.

Ariahna Rapp

Naples, FL

I have been extremely disappointed with my service with Orkin. The people who come have been friendly, but my service has been cancelled and rescheduled several times. There is no longer one person who has my route. I feel like they have not held up their part of the contract ! I will be cancelling as soon as my one year is up ! Again , this complaint is about main corporate and absolutely NOTHING to do with the technicians who come to my house. The technicians have been extremely kind and helpful ! Thank you!

Laura Dickel

Naples, FL

Our Orkin specialist Jimmy does an amazing job. Always asking if any new issues or concerns and adjusts his plans to address them same day. Great service overall.

Merrin Francis

Naples, FL

The tech was very nice. However, he was an hour and a half late. I called to see where the tech was and they said they would call me right back. 30 minutes later no one called so I called again and waited on hold for 10 min. Finally the tech showed up. We called on a Sunday night and they scheduled us for 8-10 am the next day which was way better than any other company I called. Just need better communication on arrival times.