Orkin of Burlington, VT

Tammy Wall

Burlington, VT

Tyler took the time to address all my issues. I feel more relaxed because we have a plan to get rid of my mice and prevent them from coming in.

Steve Kimball

Burlington, VT

Paul was on time for his inspection and was very professional. His inspection was thorough & he said that I did not an infestation. Great personality as well. I still decided to do a treatment just to be safe.

VT Mom

Burlington, VT

So far, I am disappointed and unimpressed. Called on a Sunday afternoon (10/13/24). They gave me a spot the very next day between 8am and 10am. I thought “Wow, great!” By 9:15am when they did not show up, I waited on hold for over 20 minutes just to make sure. The woman verified the appointment and address and apologized and said that the technician was running late and would be there at 10:30am. Ok, fine. At least clearly, they knew they had to be at my home. By 11:15 am I called again (1 hr and 15 minutes past their window of time) and waited again for well over 20 minutes on hold. This time she put me again on hold and came back saying that due to a software glich the technician did not know he had to be at my home and he’d already left the area for the day. I was very annoyed that on a day off from school with my impatient kids that I had wasted well over 3.5 -4 hrs waiting for them when I could have spent a fun morning with my children. Being too nice of a person, I again gave her the benefit of the doubt and rescheduled. After accepting an inconvenient appointment for me, juggling a significant portion of my schedule around with my kids and obtaining a sitter this time, she scheduled me for the next day (10/14/24) in the afternoon at 2:30pm. By 8am today (10/14/24) the same woman cancelled again stating two technicians had called out. Again, I had to rearrange my child care plans. This time they scheduled for a whole week out from today. At least they called this time. But still annoying. Meanwhile, our problem is far from solved. Can’t even comment on their actual pest control service because I can’t get past the receptionist or get them to come to my home in a timely way. Meanwhile they have my credit card number which they demanded immediately upon my first call, and emailed multiple times to get me to sign a contract when they haven’t even seen my home or performed any inspection! Orkin seems unprofessional and not worth dealing with to me. For such a big name, I’m highly disappointed. Looking into other companies at this point.

Vijay Desai

Burlington, VT

ADAM TERRY visited us today and he is the best. He was extremely professional, kind and understanding of the issue when he visited my home today. He did his work patiently while explaining all about the problem route cause and its solution. I am VERY happy for his services today. Orkin is the great company to work with.

Jerry Simpson

Burlington, VT

On time, knowledgeable as he'll, very insightful and gave us the reinsurance we needed to hear. John came less than 24 hours after we had called in distress, we couldn't be more happier with the service thus far from the first call to John the service man. Thank you so very much. Sincerely, Jerry Simpson

Daniel Rullo

Burlington, VT

Had appointment scheduled on a Friday with a 10-12 window for a $385 service. Rearranged schedule to accommodate that time but nobody showed up. Called and cancelled at 12:35 and then received a text at 1:30pm saying they are running late and then cancelled. Received a call Monday morning saying I was next stop but this service time was scheduled with no one?! I went with brand name thinking they would be reliable l, unfortunately this is not the case with Orkin.

Jordan Bartlett

Burlington, VT

Adam was soooo helpful! He quickly went around the perimeter looking for possible entry points of mice and filled 14! He also helped us with a couple we’ll need to do ourselves. He also looked in our attic and went over a few diff cost options for improving our insulation if we wanted to do that. He was efficient and super informative.

Ke H

Burlington, VT

I honestly don't remember the name of the guy who came to inspect my home, but he answered the million questions I had. Could definitely tell he knew what he was talking about. Was confident in ruling out what was suspected and reminded me that he was there to teach out to in future if needed. I didn't think the price was terrible, but regardless of price I'd definitely use them in the future and request that the same guy come.

R Hyde

Burlington, VT

Received up to date communications stating when he was arriving and he was exactly on time. He assessed the structure and sprayed for carpenter ants. He was very nice and friendly. Appreciate the professionalism and promptness.

William Anderson

Burlington, VT

The Technician arrived promptly and did a thorough inspection of the interior/exterior of our property. He made his recommendations and started treatment immediately. So far so good!