Terminix of Russellville, AL

Gregory Smith

Russellville, AL

I was fraudulently billed for service that was could not have been done completely. I got a bill for service that was supposedly scheduled on 28 Oct 2024. I never scheduled service for this date as someone needs to be at my house to unlock the gate surrounding the property. I was never notified that there was to be worked performed on the property on this date. I was never notified that a technician was "on there way" nor that service had been completed. I just received a bill with a picture of the front portion of my house in a manner that doesn't show the locked chain link fence around the back. When I contacted customer no service they said that there was nothing they could do. When I asked for their managers name and phone number they said they couldn't provide that either. If it was a person, which I somewhat doubtful of a chatbot would have been better and more polite. Stay away from this company.

D. Irene Staten

Russellville, AL

Chad was very pleasant, friendly, and a great salesman. When he came out, he stated that he could see outside through an opening between the roof and the wall. He stated that they would seal that up. So that was the big reason we allow the $8000 job to be done. According to Mr. William Burroughs, that opening allows heat to escape. He did not seal it. The next day, the insulation team came. They didn’t tell if it was safe for us to breathe in the toxic smell in our house. My daughter has a very serious medical problem and has to be careful of toxins. She breathe this in all day yesterday and the next morning. She hasn’t felt “right” since the insulation was blown in. That team left without telling us. We wanted a photo showing that they put more insulation back in because Chad mentioned that there were barely any on the left side of the house. How do we know how much was added back without proof. Paying $8000 for service, I wasn’t proof that the job was as promised. Could somebody come back and take a photo of the amount of insulation that was added?

Sharon Oaks

Russellville, AL

We were very pleased with the service provided by Zoe. She introduced herself and was very professional. She found a pipe that had pulled apart under our house and she pushed it together and provided us with pictures and recommended that we have a plumber out. She also warned us of several wasp nests by one of the access points to our crawl space. Since I’m allergic to them, I greatly appreciated that. I hope she continues to provide our inspections.

Regina Hill

Russellville, AL

In need of excellent pest control technician, Julian Buckner with TERMINIX is the man. He is professional, knowledgeable, and gets the job done. His customer service support/problem resolution skills are over and above.

Garrick Aube

Russellville, AL

I had a really good experience working with Terminix. I purchased a new house and soon after discovered that there were rats in the attic. One call to Terminix and a technician came the next day to install their Exclusion system. Since then, the rats are gone and have stayed away for almost a year! The technician, Joshua Haley, was particularly helpful and answered all my questions. My only nitpick is that their service is a little on the pricey side, but pest extermination is something that you definitely don't want to skimp on, so I was happy to pay to ensure quality, professional service. If you need an exterminator, don't hesitate to call Terminix.

Allen Bishop

Russellville, AL

Due to the service technician Cory Sauls great service each tome he visits us. Does a complete and through service, with a smile. I recently recommend Terminix and Cory to my new neighbors. I was pleased to see them have Cory and Terminix Service their new home

Natalya Rierson

Russellville, AL

UPDATE: I thank you for your response. You filed a report that the repairs were complete, when in fact there was one visit by Zoey to gather the information only. I called several times and nothing has been done. I just called the number listed below. Please, TERMINIX, finish the job. 07/01/2024 It has been a month since I called about the termite damage to the studs. Zoey came out, took pictures and said she will submit the report. TERMINIX came out and drilled the holes around the building. No one contacted me regarding to the repairs. When I called the main number, I was told that WO has been closed, repairs done. It’s a false report.

S Jhnsn

Russellville, AL

My pest control needs were professionally managed and serviced. They are friendly, professional, and punctual. I will highly recommend their services!

tyjuana watson

Russellville, AL

My experience with Terminix is always great. Michael always takes great care of us and will return quickly if we have any issues.

Deborah Shafer

Russellville, AL

I was scheduled to receive an inspection on a yellow jacket problem. I drove 40 minutes to meet Chad the inspector who was to be at house between 9-12. He never show up. When I called the representatives who were extremely helpful he didn’t answer their calls. Update. Rescheduled for Monday. Same drive and 2 hours later, no show again and absolutely no communication. Stay away