Terminix of Glastonbury, CT

C Jamrock

Glastonbury, CT

Worst service I’ve had for rodent control. There are rats back in my house since they stopped filling the bait stations around the house two months ago because no one’s come out to do it. We paid close to 600 dollars and signed a contract that they would be eliminating the rats before the year was up but it’s only gotten worse. The least they could do is leave me the key to the bait stations so I could go buy the poison and do it myself - this is why I do stuff myself you can’t rely on anyone else to do it. Orkin was better which is incredibly funny considering they wouldn’t tell me when they were coming.. but at least they were consistently filling the stations every month. On the bright side, my husband shot this from across the house w a BB gun so that was fun to watch.

Olive Failla

Glastonbury, CT

Fabulous Company. Answered all questions and the technicians that came to our home were wonderful. Wendy also did a follow up on the service which was nice to have done. We would recommend Terminix.

Jennifer Blanchard

Glastonbury, CT

Been a customer for 20 years and over the last several years have been prepaying for one year of service. This last year, after the last visit within the year timeframe, I received a bill for $35 because they had a price increase. I was never notified about the price increase and never agreed to pay extra for services. I didn't even ask for anything additional on any of my services - the tech just walked around the house, sprayed and left. When I called customer service, they said there was a price increase and nothing they could do. I asked to speak to someone else who could help me and was told there was no one who could. I then told the "customer service" rep to cancel service so I could partner with another company who actually cares about their customers and listens to their concerns.

Arii Burgen

Glastonbury, CT

Called for an issue of wasps in our new home, didn’t sign up for any plans or anything, was supposed to be a one time thing and mentioned would call if any other issues, got notified of a technician coming, he showed up saying we had an appointment which we didn’t have, then proceeded to charge for the appointment we didn’t schedule, had to pay 3 overdraft fees due to them taking money from my account they weren’t authorized to take, contacted billing who said it would take a few business days, were almost at a week now with no refund. Update sent an email over a week ago with no issue resolved, called countless times with promises made and nothings getting done, so apparently posting it publicly here is the only way to get some form of response

C Jamrock

Glastonbury, CT

Worst service I’ve had for rodent control. There are rats back in my house since they stopped filling the bait stations around the house two months ago because no one’s come out to do it. We paid close to 600 dollars and signed a contract that they would be eliminating the rats before the year was up but it’s only gotten worse. The least they could do is leave me the key to the bait stations so I could go buy the poison and do it myself - this is why I do stuff myself you can’t rely on anyone else to do it. Orkin was better which is incredibly funny considering they wouldn’t tell me when they were coming.. but at least they were consistently filling the stations every month. On the bright side, my husband shot this from across the house w a BB gun so that was fun to watch.

LaughingBuddha

Glastonbury, CT

Great experience all around! We had a sugar ant problem due to a large colony setting up shop in my yard and coming into the house for food. Bradley, the tech that came to perform the job, was excellent. He was very professional and personable as well as quick and efficient with applying the bait and traps required. He also kept in mind that we have a dog and cat, and was very careful how he used the bait/other products. Since his visit I have not seen a single ant. I'd recommend this service to anyone who is experiencing the same issue or any other that requires an exterminator.

Nakia Wicks

Glastonbury, CT

So annoyed with this company! Very polite representatives over the phone then you get ghosted. They’ll schedule apts online, over the phone, etc. and then never communicate at all. Not even an email which is strange in this day and age. I tried three times and still nothing. Would not recommend!

Yotham Mckenzie

Glastonbury, CT

Terrible business practices. Scheduled initial pest appointment. No one showed up during the scheduled apt window. I received no call or text. Called customer service and was assured it wouldn’t happen again. Representative was apologetic and scheduled another apt. Only for the exact same thing to happen again. No communication or response to text or calls. This is ridiculous. Should have went to another company the first time. Don’t waste your time!

Sandra Coelho

Glastonbury, CT

Positive: Professionalism , Punctuality , Quality , Responsiveness Excellent Services: Home inspection , Rodent extermination , Termite inspection , Termite extermination , General pest inspection

vicki kotlyar

Glastonbury, CT

Positive: Professionalism , Punctuality , Quality , Responsiveness , Value Great job Services: Rodent extermination , Bug & insect extermination , Bed bug extermination