Terminix of Longwood, FL

Kimberly D

Longwood, FL

My experience with Terminix has been extremely poor. I took over the bond of the previous owner of my home in March 2024. The transfer seemed to go okay over the phone but I remember next billing cycle around, the previous home owner got billed. This was despite me adding autopay to my account. Since then, I have to call Terminix every time I want to get my monthly bait system bill paid because the previous home owner keeps getting the bill instead of me (and had to put a stop payment against Terminix). Each time, they tell me the issue is strange, that they see the autopay payment method on my account. Then they say they’ll “forward” the issue to the “local branch” to get it sorted out. A few weeks ago, an agent promised to get back to me the next day to follow up on the issue and never did. This agent told me my bill was going to my old address, which is creepy because how they would even have that address? Another issue I had was when I scheduled termite inspections a few months ago. They scheduled two appointments, one for a check on the liquid system and one for a check on the bait system. I called to confirm the first appointment a few hours before because I noticed I hadn’t gotten any type of confirmation from the inspector like I did for the second appointment. Apparently I wasn’t on the schedule and I took off work for this appointment. Next is the issue of billing price for my monthly bait system. When my bond was being transferred to me, the person taking care of the transfer raved at how amazing my bait system price would be after October 2024, the one year point of when this bond started. A few weeks ago when I called to have my bill paid yet again, I tried to confirm this new pricing with the agent. Apparently my bait system billing price will not go down until next March 2025, the one year mark from when I took over the bond. I was also told October was when I could cancel the bait system bond without a cancellation fee as I tried to cancel a few months back after the appointment issue and continued bill issue. When I tried to cancel a few weeks ago, they told me I’d still have to pay the fee and that I can’t cancel until March 2025 without the fee. Also I just looked, monthly bait system bill is still not going to my online account and auto pay is on still. This has just been a really confusing and irritating experience. I would not recommend Terminix to anyone. Two stars instead of one because my most phone agents have been friendly and the technician who came to my house once was very nice.

Mike Needles

Longwood, FL

We've had nothing but positive experiences with Terminix and most importantly, no insects or pests at our home. Our Tech Bill Leach has been handling our account for over 6 years and we are very impressed with the results. Keep up the great work Terminix and clone Bill if you need additional people!

Rishi S.M.

Longwood, FL

William Leach has been exceptional in providing pest control services for the last 3 years. He is extremely courteous, always attentive to our concerns, and takes immediate remedial actions to address any issues. His commitment makes him our trusted service provider and it’s great knowing we can count on him. Highly recommend!

DanielNicolasSofia Lopez

Longwood, FL

Let's just say, bugs and I are not the best of friends... Especially those brown little things that I'm terrified of... 🤣 🤣 🤣... I've been using Terminix as my pest control company for years... More than 15 years!!! ❤️ We have moved 3 times during this period and I have transferred their Service with us to each new location each time. Not only do I not see any bugs, I don't feel them or notice any kind of unwanted visitors... Their customer service reps have always been very helpful to our needs and my technician, William, is always so nice and gracious. He has been at service to any needs we may have especially those last minute calls when on occasion I happen to see any of those not-my-friends bugs... 🤣 🤣 🤣... Thank you William for always coming to my rescue when needed. I highly recommend Terminix for your pest control needs.

Okito

Longwood, FL

Bill Leach has been my Terminix service rep for longer than I can remember. I had a little pest problem and it has never returned since he started. He's also friendly and communicates well. Highly recommended.

Phyllis Miller

Longwood, FL

Mr Rivera did an outstanding job. He was very polite, knowledgeable and took the time to talk and explain to me what he was doing. He introduced himself first then went about his job with professionalism. Hope to get him again. Thank You very much Hector. Don't loose him as He is an asset to your company. Stephen Miller

Sharon Peterson

Longwood, FL

Shane is our tech and we love his service. He’s always kind and friendly and is always attentive to any questions or concerns we may have. And always thorough. Please don’t take him away from us. Every time I write a good review, we get a new tech. Give the guy a raise. He deserves it!

Annabelle Conroy

Longwood, FL

Terminix has provided us with great service. Our technician, Robert Goyette, is very knowledgeable and gives us advice on best ways to keep pests out. He is always on time and makes sure we never gets pests inside the house. We greatly appreciate his expertise. We highly recommend this service.

Nina McCloskey

Longwood, FL

We have been with Terminix for almost three years now and Bill Leach has been servicing our home for pest control from the beginning. He is always courteous and friendly, and takes great care of keeping the bugs out of our home. He is very quick to respond and help resolve if we do have any issues in between and always follows up to make sure everything is alright. More than happy and would recommend to anyone.

Forest P.

Longwood, FL

Very happy with the service we receive from Terminix (Hector). Is always on time, informative, helpful, courteous smile, and friendly. Our technician cares deeply about our safety and comfort without pests in or around our home. Offers great advice and always follows up to ensure we are satisfied. We would recommend their service to anyone. Thank you Hector.