Terminix of Matteson, IL

Bryan Coachman

Matteson, IL

My service agent is Kenneth Bailey. Mr. Bailey services my home quarterly. He always calls before arriving; he always arrives on time. He is ALWAYS professional and ALWAYS provides EXCELLENT customer service. Mr. Bailey always answers any questions I may have. He truly represents your company VERY well. I hope he is being considered from advancement within your organization. He is TRULY a treasure.

Gerald Gay

Matteson, IL

Our Technician, Trestan Marshall was very polite and extremely knowledgeable of the pest we were bothered by. He helped us to understand what we were up against and presented a great action plan. Trestan is quite skilled at his trade. I would always recommend satisfying service like this. Terminix should be very proud to have him as an employee!

Rosemarie Dasho

Matteson, IL

Joe is the best! Around 4 years ago, I started service at my home, and luckily Joe is my specialist. He always takes the time to ask if there’s any concerns, and if so, to call him. In all these years, he’s provided exceptional service and I’ve never had to place a call for additional services.

Erik Donner

Matteson, IL

Joe has been our Terminix technician for years and we absolutely love him and the service he provides for our family! He’s extremely personable, knowledgeable, punctual and always very pleasant to work with. He does a great job at actually taking care of your concerns, which can change from time to time as far as pests go, rather than just going through the motions and rushing through the job. Joe is literally the reason why we’ve stayed a Terminix customer for so many years.

Susan Ward

Matteson, IL

Mr Kevin Hill has been a great worker. I like the fact that he is my regular worker. He knows me and is familiar with my home. He always calls a day or two in advance to let me know he is coming. He arrives at the time friendly with a great attitude. He lets me know what he is doing and what he finds. If I’m not home he will let me know he’s been at my home and what he has done. Great service always from Mr Hill. !!

jenni

Matteson, IL

Wanted them to come out to inspect the attic of my condo building for rodents. I said I would pay out of pocket for the inspection and request reimbursement from my HOA (as I have done in the past). The rep on the phone insisted they will not go into the attic of my condo building because it’s commercial. Please train your reps on what’s considered residential and commercial. I called Orkin and they were able to come out to assess the issue.

Marcus Howell

Matteson, IL

Did great on 1st treatment of situation. But didn't show up for 2nd treatment. 8/08/24 So called. Lady said had make an appointment. So she set 1 up for today. 8/09. No show. Called to see what's going on. Lady on phone said wasn't an appointment made. Ugh wife was on line when Lady confirmed it yesterday. Anyway now waiting for call to see if be here tomorrow or Monday.

Gracyn Gilliard

Matteson, IL

Our tech on this visit gets a 5-Star review. She was knowledgeable, professional and took care of all our issues, even the ones that somehow did not make it on the service report. She properly explained what she was planning to do. Hands down, the best tech we have ever had since signing up for Terminix. A++++++++++

Brittany Mchugh

Matteson, IL

Booked an appointment online (this is recommended by their customer service team) for a window of 10-12. I have THREE confirmation emails stating this. The technician did not show. Called customer service at 1pm, they reached out to the tech and reported back to me that he would be arriving within 30 minutes. Tech still did not show up. Called customer service again at 3pm and I get "Oh, I don't know what happened. Looks like the tech chose not to show" We took off work for this service. The least the technician or customer could have done was call us to inform they were not coming. On my second call with customer service she informed me should would be putting in for a service manager to accommodate us for a Saturday service. The service manager forwarded our info to a salesman who just tried to up sell me from a one time service. I did not appreciate this at all as I am already very upset from them just not showing up. The least you can do is communicate with your customers who are taking time from their jobs to have service performed. Won't be using terminix again.

Phyliss Banks

Matteson, IL

Terminix was quick to respond to my request for service and the results was very positive after the first treatment. I have not been bothered with any more bugs since. The technician, Dj, was professional and answered all of my questions.