Terminix of Florence, MS

Mitch T

Florence, MS

Our technician William Jefferson is great. He is one of the main reasons we keep the service. He is always pleasant, and listens when I have a concern. You all are lucky to have William.

Rachel Henson

Florence, MS

Our technician Mark Hunter is always friendly, dependable, and gets the job done quickly - which makes my WFH life with two dogs much more peaceful. We never have any issues with pests indoor or outdoor. I'd definitely recommend Terminix and Mark to anyone looking for reliable pest control.

Sandra Latham

Florence, MS

Justain is wonderful! He is always very professional. He listens to our requests and communicates with us and is very thorough. We are very pleased with the service he has provided to us over the years. Terminix is a great company. They have an excellent product and would not leave their services.

Remona Suttlar

Florence, MS

I would personally like to thank my Terminix representative for his timely responses to my requests. When I have pests around I want immediate attention. There is nothing worse than to be told I will be there and then no one shows. I haven’t had that problem. He is extremely kind and courteous also.

S Jackson

Florence, MS

I agree with Tammie’s recent review. My dad has been with Terminix for a couple months now. His first visit the technician arrived and left his vehicle running by the way. He wasn’t in the house more than five minutes. My dad asked him if he was going to also service the outside of the home. He threw out a few balls as my dad called them and was off just as quickly as he came. This leads to call number two for additional services as nothing was performed on the first visit. I will say I was there for the second visit and it went quite well or so I thought. However, when asked to put some of the gummies or whatever you call them in the cabinets as well as service behind the appliances, the technician of course shared their level of expertise in handling these matters. As of today, September 4, the problems still exist in the cabinets as well as behind the appliances. I did call Terminix and was told that they are booked all the way throughout September. When my dad signed his contract, he was told that he could call anytime and have a technician come right out to service his house. Yet we wait until someone decides that we are worthy enough to receive service. This contract will be dropped as soon as possible. Goodbye Terminix.

Mary Geter

Florence, MS

I am extremely disappointed with Terminix's lack of service and communication. During a recent home repair project, our contractor discovered signs of termite damage, so my husband and I urgently contacted Terminix for an inspection. Since our initial call during the week of August 12th, it has been a continuous struggle. We could only reach an answering service, and no direct contact information was provided for the local office in Richland, MS. We were told an appointment was scheduled for August 19th, but no one showed up. When we called again, we were informed the appointment had been rescheduled for August 26th, yet once more, there was no notification, and no technician arrived. This pattern of missed appointments has been a source of immense frustration and inconvenience. Over the past month, we have not received any updates or further contact from Terminix. I called again on September 4th and spoke with a representative named Patty, who was dismissive and seemed annoyed by my questions. She mentioned another appointment was supposedly scheduled for September 5th, but once again, we have yet to receive a confirmation or follow-up. Patty's dismissive attitude and inability to explain the repeated missed appointments only added to our frustration. It has now been nearly a month with zero communication from Terminix, and we are still waiting for a proper inspection. This level of service is unacceptable, especially given the urgency of potential termite damage. Terminix’s apparent lack of accountability and poor customer service is deeply concerning. Proceed with caution if you’re considering this company—our experience has been nothing but frustration and wasted time.

Kendall Rigby

Florence, MS

Great local service. They communicated with me direct which is very important. I already had a service with them and signed up for another one. The supervisor, technician and inspector handled everthing I needed.

Tammie Lewis

Florence, MS

We had to cancel our contract after 4 great years. Staffing changed and the service was inconsistent. Our Ring camera proved that the yearly termite bait stations were not checked as they documented and the same was true of our aunt and uncles house next door. Hopefully they will get some good staff back on board.

Miranda Magee

Florence, MS

If I could give this company 0 stars I would!! My elderly parents called and set up an appointment for them to come out for a bat extermination. They came out on June 7th and assessed the problem and had my parents to sign a contract. Then, had my parents to pay them $800 while also promising them a phone call or return to the residence within 24 hours. They never showed up nor did they call back. My mother tried to give them a call on Monday, June 10th and the guy either changed his phone number or cut his phone off. Once my mother finally got a hold to someone, they again promised a follow up call within 24 hours. No one ever called back but they still were able to get $800 out of my parents!! How dare you guys take advantage of the elderly!! It’s sickening and extremely unprofessional. If you couldn’t do the job, you could’ve just told them both and we could’ve found another company.

Betty Wilson

Florence, MS

The service people that come to my house are great. Very nice and professional. BUT……. I pay monthly but only receive a service once every three months. I’ve had problems with spiders hence the reason for Terminix. I was told to call any time if I needed any assistance but when I do I’m told the person in my area will call me but I never get a call. I still have problems with spiders and spraying once every 3 months isn’t getting rid of them, I need my home sprayed more often.