Terminix of Memphis, TN

Debbie Fuller

Memphis, TN

From Mansfield, LA, I have been trying to get results for months. Since the initial call in April of this year, it has been difficult at best to get someone to come out-Then even harder to get them to own the fact that it was termite damage. Now it’s the devil trying to get any response. The eaten grooves pictures are the only evidence the technician would acknowledge. He said he would write it up, and they were responsible. Now months later and still no response. Calls after calls to them go unreturned. The manager, Steve, continues to say that another person will call us. Please DO NOT GIVE THEM YOUR MONEY!!!!

Benton Howie

Memphis, TN

Terminix is completely disconnected from its residential customers. The Call Center approach is amazingly ineffective at dealing with residential customer issues. They can't answer questions or provide contacts for those who can. The technicians are very courteous. The local office is completely cut out of the process with everything handled (or not handled) by the call center. Customer service and customer service is a disaster. And no one cares. The Terminix central call center approach to customer services simply does not work and it breeds customer dissatisfaction.

Cindy Entenza

Memphis, TN

Worst Experience EVER! Its beyond ridiculous still waiting for my account to be refunded, was promised this back in May 21 when a manager FINIALLY CALLED ME BACK after 3 and half weeks of back to back calls requesting a call back. Then promised a refund to MY CARD not account due to I NEVER got the correct provided services showing video footage of what their techs did and did not do. Then when no refund comes after waiting 1-2 weeks like the guy proclaiming he was a manager (John) come to find out there is no manager name John (Go figure) that the company never pushed the refund through. So he claims he expedited it one week later it’s refunded to my account with terminix again (Go figure) after specifying not my account with them but should have been to my BANK ACCT. Then it’s oh I’m sorry manager will contact u 24-48 hrs no phone call lol 😂 ridiculous so I explained as nicely as possible, if my account doesn’t show in the next 48hrs my refund my attorney office will contact them and we will begin the lawsuit not only over the refund but falsely advertising and misleading information that not only do I have in text message and email along with video footage. By fair worst experience! Now I have already contacted my attorney and all that is left is to get the ball going. I don’t need a auto message saying email you guys because been there done that and you guys still failed! Save yourself the headache! Don’t do business with them. Please just don’t look at all the negative reviews vs positive and it’s self explained. Sincerely a customer that will NEVER DO BUSINESS WITH YOU AGAIN

Tiffany B

Memphis, TN

I have been dealing with this company since January. They claim to have wildlife removal services but they don't actually remove anything. They ask you (the customer) for Doritos to set the bait that does not work. They charge you 4K just to look around to tell you they don't see anything but Racoon poop. They tell you, they're financing you but don't provide any paperwork. LENNOX my sales rep never provided me with any paperwork when I attempted to call him my calls were never returned. I have been hung up on 10 plus times by customer service. The customer service reps lie and say they'll put in a request for a manager to call back but no manager EVER calls back. And when you call back nobody can see a note that was told by the previous rep was put in. You CANNOT reach a live manager to escalate a call which is TERRIBLE customer service. This company is not truthful and gives the WORST service ever. Do not do business with this terrible company they do not remove Raccons as they say they do. They don't even know how to bait to catch them. WORST MISTAKE of my life contacting this company. They just want to take your money. Oh, I still have Raccoons disturbing my sleep for 6 months since I hired this company. Now I have to pay more money to hire someone that actually knows what their doing. They really need to remove this service because it's a complete RIPOFF!!!

Justus Lockerbie

Memphis, TN

Will not return calls when they say they will. Have to call 4 times to get an appointment scheduled. Salesperson did not make it clear that it was a year contract billed monthly from what I was expecting as a quarterly billing. Update, emailed them and still no response a week later.

Tina Arocho

Memphis, TN

As a new customer I’m having the worse experience!! I missed work twice for them no come out No show No Call ! Going back and forth with customer service , cancellation dept . The branch manager hasn’t called , emailed or text regarding my complaints. They say one thing one day and the next it’s a whole new story . No number to contact corporate or email . Every number you call goes directly to the same office . I’m completely down with this company. Just want my collection and refund . I truly hope someone from corporate sets up . This isn’t RIGHT !!

Scott Passmore

Memphis, TN

Had a wood infestation scheduled for 8 am to 330 pm. No show .. no call.. the customer service agent couldn't get the store manager or tech. to answer their phones. The customer service got in touch with the tech around lunch. I waited all day.. and this company does not care. The entire system is set up to where you can’t get a hold of anyone but a customer service rep. No one else. Never will use this company again.

AK

Memphis, TN

UPDATE: What do you know, Terminex responded asking me to email the same useless email address I was told to contact the first time, where I was told it was a social media email. I am contacting my Attorney General! Do not do business with Terminex! THEIR PRODUCTS DO NOT WORK & THEIR TECHNICIANS ARE USELESS!! Horrible company!! Do not hire. Terminix has been coming to my house for 7 months now & I STILL have ROACHES. THE PRODUCTS THEY USE SUCK, THEIR TECHNICIANS SUCK & ARENT KNOWLEDGEABLE AT ALL!!! Corporate CANT BE REACHED BC THERE IS NO PHONE NUMBER FOR CORPORATE. I spoke to Marquita this morning & once again my local office was emailed. Marquita said if my local office doesn't reach out to me, she will contact me, basically to tell me a technician will come out again to do the same lousy job with the same USELESS CHEMICALS. This is what I was told the last time I contacted Terminix & NO ONE EVER CONTACTED ME!!! I left a previous review & Terminix commented asking me to email them. When I did this, my email was responded to stating it was a social media email, yet I emailed the same email that was listed in the comment to my review. This company DOES NOT CARE & NO ONE IN CHARGE CAN BE REACHED, INCLUDING THE CEO BRETT PONTON. DONT WASTE YOUR MONEY ON TERMINIX!!!!

K Taylor Hair

Memphis, TN

?For about 3 weeks me and Terminix have been going back and forth over my attic insulation work. The price of this work was $10300 which I paid in full. This is the before and after of the work that was done to say I am displeased and want and all my money back is an understatement. Yes I contacted them they agreed to fix it and did not fix it. Yes I’m getting my money back asap. I hired and wanted professionals this is what I got. ??? Trash and just a mess. Who was suppose to clean this. Why?

Jerry Dickinson

Memphis, TN

The worst customer service ever. I have been waiting on someone to come to my house for over a month now. When I call to schedule someone to come out I’m told that someone will be in touch with me in 24 to 48 hours and nobody calls or texts me which is the way I asked to be contacted by. I have been told this three times now and no response. The third time I received a text messages at 1 am telling me that they could come by that same day from 12 to 4 and I did not reply because I was asleep and then at 11:30 am the tech showed up and I was not home so I told him that the following Monday would be good and he said that is good. Monday came and nobody showed and no phone call or text. I am very dissatisfied with all of your services and will never recommend your company to anyone. I still have not heard from anybody to tell me when they are going to come back.