Terminix of Arden, NY

James Ffrench

Arden, NY

They canceled my account without authorization, didn't perform service, and outright lied about what I was told. The technicians weren't very knowledgeable. What the initial rodent specialist said was contradicted by the techs. When I tried to reach out to customer service, I could not get a manager. Beyond all this, there are graphic details surrounding their control method that I had to deal with. I have used Erhlich and Orkin and never seen anything like this. I tried this out because it was the lowest price point. YOU GET WHAT YOU PAY FOR - PLEASE STAY AWAY IF YOU WANT TO PAY AND END UP DOING THE JOB YOURSELF, HIRE TEMINX ESPECIALLY THIS BRANCH. They had a 2-star review prior to me looking since the company has merged with Rent a Kill (not sure on exact name) they're bolstering their reviews. Don't believe 4 stars it's a LIE.

Erinn Brown

Arden, NY

I made an appointment with Terminix for an inspection. They gave me a 3 hour window that they were going to come for the inspection and said they would call beforehand. I left work to be sure that I was home when they were going to come and waited. As the 3 hour window was coming to an end, with no inspector having arrived, I called the office. I was then told that the inspection was cancelled and to then find out it was cancelled by the inspector because "he wasn't going to make it". They did not think to call me (the customer) to let me know that they would not be making it and then inspection was cancelled or even allow me to reschedule.

Stefanie Melillo

Arden, NY

Terminix has been great to work with! I highly recommend them! Our technician shows up always checks in and we have never had an issue- ive been using them for almost a decade!

C S

Arden, NY

Review Edit: I emailed them as the replied to this post that I should. Got a DELIVERY FAILURE response. "The remote server is misconfigured". Case in point - their communication systems are horrendous. If I could give ZERO stars, I would. The service itself is not terrible, its the scheduling that is HORRIBLE! On multiple occasions, I have made an appointment over the phone and then no one shows up. I was told they could not reschedule over the phone, they have to email the scheduling team and it takes 24 hours for them to schedule the appointment. It's like no one know what is going on and appears to be a terrible booking system. The last missed appointment was two days ago. I had the lady send me a screen shot that shows my scheduled appointment. Of course, no one showed. Doesn't surprise me at all. Terrible service and missed appointments is what I've come to expect from this company. CHOOSE ANOTHER COMPANY

Joy F.

Arden, NY

I give it a 1 star because the service was never completed or efficient. They came to spray for blackjack and carpenter bees and ant. They still exist and when I called to inform them that the problem still exist they scheduled for the driver to come out on the 12th no show and then he rescheduled for the 16th no show no call. I called them on the 17 stating the issue and hand they stated they submitted a claim to the local branch and I still haven't heard from them. Find a different company. Ned has better product but a little pricey. In addition, my husband got stug with a blackjack above the shed.

Michelle Roach

Arden, NY

Terrible experience. Unprofessional, no one shows up for appts, appts are scheduled and then canceled for no reason, with no communication. Told I'll be receiving call backs and never do. Paid for services i never received. Canceled account and will now be going with orkin.

Patricia Gerbarg

Arden, NY

Terminex provides services to deal with a wide variety of pests. Their service workers are quiet and courteous. They offer environmentally friendly options. The treatments are effective.

talia fortuna

Arden, NY

I would give negative stars if I could. I scheduled their free pest inspection for a home my fiancé and I potentially wanted to purchase. So we had to schedule the appt. with our real estate agent. They scheduled us for a 5pm-7pm time slot. I spoke with 2 agents the day before and 1 on the day of. Scheduled and good to go. Well 7pm came around and still no one showed. I called and the representative apologized and didn’t know why the other representatives I spoke to scheduled that time window. Despite the service being free, it was extremely bad business practice, especially since our real estate agent had to be there as well. Wasted everyone’s time, would not recommend.

Agron Misini

Arden, NY

Horrible Service. After the first day they stopped coming. I called them twice to make an appointment for my termite issue. They said they came, and I wasn't there. I have cameras and proof from my neighbor’s camera. So, I wanted to cancel since they didn't live up to their own contract. Now they have sent my bills to the debt collection agency. Never ever will I Recommend them. They sweet talk you into signing the 1-year contract then never come, and then wont cancel when they don’t do the work you pay them for. I am in talks with the village about not letting them service the village and town anymore.

Patricia

Arden, NY

I recently renewed my services with Terminix, after moving approximately 120 miles from my previous residence. The technician was helpful, he addressed all my concerns and treated the area where I noticed spiders, ants, stink bugs and yellow jackets.