Hydrex Pest Control is a family-owned and operated company with more than 20 independent franchises throughout the state of California. Its commitments include educating their customers about preventative and ongoing treatment measures and providing a variety of options for their individual needs.
Hydrex services nearly 2,000 communities with specialized treatment options for different pest issues. With a long family history within the pest control industry, the company is committed to using the latest technology to help mitigate some of California’s worst pest problems. The company is also transparent with all of the different services it provides, so you can understand exactly what you’re paying for.
Hydrex has more than 70 years of experience in the pest control industry, making it a trustworthy option for customers throughout California.
Each franchise is independently owned and operated, so customer service and effectiveness could vary greatly depending on how each location is managed.
Hydrex offers pest treatment services for a variety of insects and wildlife that affect California homes and businesses, including:
Hydrex provides customers with a full list of available services. In addition to eco-friendly RIS (Reduced Impact Services) options, their technicians can provide preventative boundary and perimeter treatments as well as interior treatments and ongoing maintenance. The company also offers specialized treatments like rodent control, bee elimination, and nuisance bird management, along with those targeting roaches and other common insects.
Initial inspections are free for first-time customers at certain franchised locations. This helps technicians determine a more strategic pest control plan and saves on up-front costs that other companies require.
Reduced Impact Services, or RIS, emit less toxicity and odor and are used in lower volumes that other traditional pesticides. Franchise locations also offer customers the option to use organic pesticides or other methods that don’t require pesticides at all.
In addition to a standard list of target pests and rodents, most Hydrex locations offer additional specialized treatments for bed bugs and termites, which can be some of the more severe infestations for homeowners.
Hydrex can treat dampwood, drywood and subterranean termites with a toolkit of the latest technology used to identify, target and eradicate the pesky invaders. Once this is accomplished, technicians will also take the next step and repair or replace termite dry rot to prevent future infestations.
When it comes to bed bugs, Hydrex offers some of the best eco-friendly options in the industry that can even replace toxic, time-consuming methods like fumigation.
Hydrex offers specific treatments for some of the most common types of pest infestations, including bed bugs and termites.
Hydrex doesn’t state that it offers satisfaction guarantees, which has otherwise become an industry standard.
A Word About Reviews
It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.
Most of Hydrex’s online reviews highlight an overall positive customer experience, from scheduling to the ongoing relationship with their assigned technicians. Unfortunately, some negative reviews do mention poor service and costly treatments that were not effective for their individual problems.
Most Hydrex customer reviews cite extreme satisfaction with technicians and administrative employees. Others highlight the differences between franchises and their technicians, as well as the professionalism exhibited by staff members.
We found a nest of black widows in our backyard! Yikes! I called several services and no one would come out that day. I got lucky with Hydrex! They were out within the hour and totally took care of the problem. Thanks Wade! I will definitely be using them for all my future pest needs.
Guarantees explicitly offered by Hydrex, which may be why the company’s ratings are usually poor for customers who haven’t been able to get rid of their pest problem and are unhappy with the pricing.
These guys rock. I have used them for multiple treatments at a property. They are prompt, courteous and thorough. Their documentation is great. I had a last minute need for a treatment and Jason went by at 9 p.m. to get it done. Talk about going above and beyond!
Several customers have complained that their pest problem was never taken care of and that they felt the price was too steep for a job that wasn’t well done. However, most reviewers have had the same technicians throughout their entire treatment plan and are very pleased with the level of service that they’ve experienced.
Top Notch company! I have used Hydrex for my 20+ buildings for over 3 years and I have NO complaints.
Even when Hydrex is faced with negative reviews, their managers do take it upon themselves to reach out and try to rectify situations with customers who have had bad experiences, showing a high level of customer support.
Because Hydrex’s locations are franchised, reviews vary greatly from location to location and highlight inconsistency with staff professionalism and pricing.
Hydrex offers free estimates for its potential customers at each franchise location, but pest control industry costs can vary greatly by location, the type of infestation, and the size of the problem – making it difficult to compare prices. There are, however, ways in which companies can help consumers comparison shop and keep prices down. Here’s how Hydrex stacks up:
Initial inspections and estimates are free for first-time customers at certain franchise locations. This helps bring down costs and ensure that treatment plans are executed in the most efficient way possible.
Many franchise locations offer discount coupons for both new and current customers to help bring costs down for the specific treatments they’re looking for.
Hydrex requires customers to sign annual contracts through which they can receive both preventative and treatment services.
Many reviewers state that Hydrex’s costs are competitive and that they are happy with the price point of their services.
Some customers state that their “free” inspections only apply if they continue on with treatment, upon which the cost of the inspection is applied to any treatment costs.
