A relatively small player among national pest control companies, Northwest nevertheless has a reputation for consistently excellent customer service, and tackles a wide enough range of pests to make them a solid choice in their service area even compared to their nationally known competitors.
A unified company founded in 1951, Northwest has over 66 years of experience in the pest control business. They have a fairly solid reputation in their service area, and online reviews and customer comments indicate that their clients are generally happy with the service they’ve received. Northwest’s technicians receive praise in particular for their professionalism and courteousness, and while some reviewers would have liked the company to eliminate pest problems more quickly, the company nevertheless gets high marks for their persistence in tackling pest issues.
Northwest’s pest control portfolio includes:
Northwestern also provides a service guarantee, but this is not the same as a money-back guarantee. While the company promises to keep coming back to fix any issues at no charge to you, they don’t explicitly promise to refund your money if you are deeply unsatisfied with their service.
When it comes to environmental friendliness, Northwest is one of the more progressive companies out there. Their website touts their “NorPest Green Pest Control” as “a unique, green pest control service designed to get rid of pests while maintaining the lowest environmental impact possible.
Northwest offers a variety of other services that help keep unwanted guests out of your home, including lawn care and attic insulation and crawlspace services.
A Word About Reviews
It can be difficult to judge pest control companies using online reviews: negative reviews tend to outnumber positive reviews for all companies. But looking at negative and positive reviews can give consumers some idea of the trends in a company’s performance.
Negative reviews accumulate faster than positive reviews, and online review sites tend to be dumping grounds for people who have had horrible experiences with a company. Northwest Exterminating’s online reviews don’t fit this typical pattern, though, and they have relatively high ratings on some of the most popular sites. This suggests both that Northwest provides high-quality service and that their customer service representatives defuse the majority of complaints that come their way.
Almost no customer review expressed reservations about the professionalism of Northwest’s technicians. Many reviews talked about how kind and courteous technicians were and several technicians even received praise by name. There were several reviews that said that the service teams were patient in explaining what was happening to a home and were happy to answer any questions that arose.
This company has great customer service. We had a technician that was less than impressive. However, when I called up Northwest Exterminating to voice my frustration, the manager immediately apologized, corrected the problem, and sent out a new technician less than two hours later. The new technician was awesome, and he will be the one to service our house from now on. I am very impressed by their responsiveness.
This was another category that Northwest had few problems in. The company spent over a year trying to fix a problem in this home, and this was not an exception to the rule. There were several comments that showcased how willing the company was to come back and keep working at a failed treatment.
The flip side of persistence, however, is effectiveness. The majority of Northwest’s negative reviews had something to say about this, with many customers frustrated by the fact that Northwest took a number of tries to get rid of their issues.
Costs of pest control are typically very difficult to compare. Most companies don’t list prices online, partly because costs vary greatly based on a home’s location and size and based on the nature of the pest infestation. Still, there are industry-wide ways that companies can help consumers control costs.
Northwest doesn’t do all it can in this respect. The company does not offer a free initial inspection, and they don’t allow clients to put the cost of the inspection toward treatment. Northwest also insists clients buy into a yearly treatment contract, though this is often essential for reliable pest control.
As mentioned, Northwest does offer a satisfaction guarantee, so you can be certain that even if they don’t get it right the first time, they will keep coming back to try and fix the problem.
