Terminix of West Frankfort, IL

Anna Mowry

West Frankfort, IL

Ed is always so kind and courteous, even on the occasions I didn't hear the knock, he has gone out of his way to come back as soon as possible and make sure we're taken care of. He's an absolute asset to your company and does a phenomenal job. Thank you for always being there to take care of our home.

Taylor Mcelroy

West Frankfort, IL

First time using Terminix and I am very pleased! Ed is the technician that came out and he was very quick & efficient with service. He was very friendly and made sure to answer any questions I might have. Noticed a difference very quickly. Will be recommending to anyone else needing service!

Heidi S

West Frankfort, IL

We’re happy with the effectiveness of our pest control service, and Ed is the best technician we’ve ever had. He’s professional, timely, very friendly, and good with pets. He always checks to see if we’re having any particular issues and reminds us to let him know if we have issues between appointments, which we rarely do.

Angie Fitzgerald

West Frankfort, IL

Ed is the most thorough employee for Terminix that I've ever had. He checked all my bait stations, always needing a refill. He always does a professional job with courteous and polite service. Always tells me to give him a call if I have any issues. I'm confident the critters will be gone for a long time. Thank you!!!

Sally Evans

West Frankfort, IL

I have work with Ed for almost a year now. He is very knowledgeable and very friendly. When he comes into the hospital, he’s always answered any questions that we may have and also makes suggestions on how to keep as bug free.

Christie S. Cistola

West Frankfort, IL

Edward DOMBROWSKI is why I stay with Terminix. Since buying my home Sept 2019, I have spent $5,756 for Pest Control. Positive - Ed - polite - on-time and gives me notice when arriving - wears gloves and booties when treating inside - clearly explains and welcomes questions - reflects spirit of trust - I’m not afraid to have him in my home - creative problem solver Positive - Terminix - variety of services available - quality of goods delivered and 75% sustaining - website user friendly, immediate access to what was serviced AND with photos - Good work when sealing off torn siding of dormer from critter invasion - Crawl Space Exclusion has been great Concerns - Terminix Co - Termite Control advertise overkill when I consistently say no - I need outside mice control - told this is only for Commercial customers or if I would re-purchase Exclusion+Wildlife …. Ed helped me narrow down the mice problem to location of their entrance outside. Terminix wanted me to pay $$$ for Wildlife Exclusion Service for ONE outside box. Therefore, I have been using Over-The-Counter rat/mice control which I have to diligently change. The mice that are getting inside is better from my OTC solution - but not fixed. I will not stop service for mice traps inside; IF I DID I will once more have a horrible problem. Friends in STL county are serviced the large mice trap outside at no additional cost - but not here. - Gutter Guards not securely attached and work 75% … I have requested this to be checked and fixed. Terminix said coming twice and never did. One corner of gutter not covered at all and two significant gutter leaks once guards were placed Summary - Ed is why I haven’t shopped cheaper pest control services - disappointed with Terminix not making good on gutter guards - appalled with Terminix for not providing outdoor mice trap when I’ve proven to be steady customer and have more than paid ….PS My father was serviced by Terminix in this home DECADES before my purchasing it. What about customer loyalty? Thank-you for providing this service, I’ve felt for quite awhile up-line doesn’t know down-line.

Jimmy Brown (Captain Obvious)

West Frankfort, IL

Terminix has been really great to work with and I feel like it's been a good value. Our tech Willie is awesome and always makes sure to investigate any issues we might see. He's provides great customer service.

Janet Russell

West Frankfort, IL

Eric has checked by bait stations since my contract was sold to Terminix. He always does a professional job with courteous and polite service. Always reaffirms if I have any problems to just call and I will be taken care of. He is excellent at his job. Always friendly and considerate.

rm loomis

West Frankfort, IL

Our technician, Ed, does a great job taking care of us. He is courteous, dependable, efficient and responsive. Ed always works to find the source of any issues we may have and then offers solutions to alleviate them. Overall, he provides excellent service and we couldn't ask for more.

OhGodNotAgain

West Frankfort, IL

Our service with Terminix has always been great. We have had their service in 2 homes over the past 3 years and any issues we have ever had were taken care of with a single phone call to our assigned service rep.