Terminix of East Lansing, MI

Katherine M Cornell

East Lansing, MI

Nick was absolutely amazing! I specifically asked for him each time. He actually cares and puts 100 percent into making sure you have peace of mind. He definitely goes above and beyond. Not to mention he is SO friendly! He let's you know in great detail what he is doing and what to expect. He is honest and straight to the point. Doesn't sugar coat anything. I recommend asking for him every time. Thank you seriously. You have no idea how much I appreciate you and your time. You are a life saver!

Marisa Langlois

East Lansing, MI

Nick did a real thorough job and took his time to explained what he would be doing. He took in consideration that we have a new baby in the house and treated our house the way he would if it was his. I really would recommend Terminix to other who need there services

Gabe C

East Lansing, MI

Wow what can I say about my services from Terminix. Absolute 10 outta 10 for services, my home was taken care of, the animals are gone, and my tech was a fantastic experience. Very well versed in how and what needs to be done to help out my home. I will be recommending Terminix to anyone and everyone I can!

Travis

East Lansing, MI

Nick was absolutely amazing, made a very stressful experience, smooth as possible. He has a great attitude and showed exemplary customer service in a technician position. I was a district manager for years and people like Nick are who I would look for. You have a great tech, make sure to take care of this man and keep him happy! 100% would recommend Nick to any of my friends or family!

Emily Hendley

East Lansing, MI

I recently had to deal with a pest issue in my home, and I reached out to Terminix after reading positive reviews. From start to finish, my experience was excellent. The scheduling process was straightforward, and they were able to send someone out within a couple of days. The technician arrived on time, was very professional, and took the time to explain the treatment plan in detail. I appreciated how thorough he was in inspecting my home for potential problem areas. The treatment itself was effective, and I noticed a significant difference within a few days. They also provided tips on prevention, which I found very helpful. What stood out the most was their commitment to customer service. They followed up after the treatment to ensure everything was going well, which I really appreciated. Overall, I highly recommend Terminix for anyone dealing with pest problems. Their expertise, professionalism, and dedication to customer satisfaction set them apart.

Amy Acker

East Lansing, MI

I never even gave bed bugs a thought until oops, my son brought them home. I did not know for awhile that they were multiplying in his room. When we discovered them I freaked. I started googling and learning about them and their ways! I called Terminex immediately as well. They were out to my house to inspect. Thank god the bugs were only in a couple rooms. The next day they sent the technician, Nick,to my house to begin treatment. Nick was/is amazing. He knows his stuff and over a matter of a few treatments we are now bed bug free. It does take a few treatments, that is completely normal. Nick put my mind at ease about the bed bugs and assured me it was all going to be ok. I trusted him and he came through for me and my family. Bed bugs are no joke and I feel like I’ve gotten my home back thanks to Nick and his knowledge. Thank you again Nick Rumzek!

Yolanda Moss

East Lansing, MI

Timely, professional and efficient. Ken is 5 star rated. He is superb at his work, being able to out line them, and execute his objectives. In no time I felt confident and hope all is well. Yolanda Mss

Julie DeMeritt

East Lansing, MI

We had work (critter prevention) scheduled May 3rd, half the job was completed. They brought the wrong garage door seal and had to order the correct one. Fast forward almost 2 months, job still not complete and trying reach anyone who can do something is a nightmare! You are told an email will be sent and you will hear from someone in 24-48 hours. REALLY? Terminix took the full payment but have not finished the job or contacted us. Terminix's communication is a joke and now there is a critter in the crawl space. Do not hire.

K Merrill

East Lansing, MI

Excellent, professional service. My technician is respectful and always calls ahead. and When onsite, he is personable, has a fantastic sense of humor, and an encyclopedic knowledge of insects.... He has educated me often about important, and sometimes fascinating, facts about insects, safety, prevention.

Raymond Olivarez

East Lansing, MI

Second time attempting to get an inspector out as a new customer. The first time the call center gave the wrong information to a branch located 4-5 hours away from me - wasting the inspectors time and my own time. The inspector that was supposed to come out after driving an hour and a half away from his own branch admitted, they have sent him people out of area, out of state. The second time I had an appointment for today between 8-10am and nobody shows, I contact customer service to see if they’re running late and they inform me that they only see an appointment for tomorrow between 5-7pm. (See text message confirming appointment for today). Supervisor says the only thing they can do is reschedule for a third time with a hard emphasis that me being disappointed is not a big deal because “you’re not a customer” and it’s for a “FREE!!!!” Inspection. Well, they’re right, I’m not a customer, nor will I ever be. Absolutely horrible experience.