Terminix of Castalian Springs, TN

Joshua Edington

Castalian Springs, TN

Called earlier in the morning today to get someone out for an active skunk issue (Skunks getting under our house and spraying). Was told they'd be out between 1p-3p. 3:00 came and went with no communication. Called the office to confirm the visit and was told that we had been rescheduled to next week. We have a 1-year-old, 4-year-old, and 2 dogs. Not exactly a situation where we can afford to wait for service. Nor would you want to with a SKUNK taking up residence under your house. No phone call or any type of communication regarding the reschedule. Just didn't show up. I cancelled the "visit" and will not be back with ANY business in the future.

Tyler Davis

Castalian Springs, TN

Avoid doing business with Terminex at all cost!! Here are the spark notes to the story if you don’t want to read. Atrociously unprofessional management, unethical business practices & 0 care for causing any kind of inconvenience to you. I started a service with them, and decided to opt in for the termite plan. I made the mistake of not carefully reading the terms and thought it was just a $109 charge… my mistake.. it was $109 a month. After realizing that 2 months in I thought well, that’s my fault, so I bit the bullet.. then my situation changed and finances got tight. I reached out to the tech that sold me the plan, he said no problem, I understand, I’ll take care of it. A month went by, nothing… after several exchanges, 4 months went by with nothing happening and I continued getting charged. The tech said the GM would call me and that I would be refunded for those months… then I didn’t get a call.. reached out to the GM.. no answer. Left a message. Multiple times. That continued for a couple more months.. finally got a call back from the GM, he said he’d refund me. Then I didn’t get a refund and that GM got fired. I was never told until a tech showed up while I wasn’t home trying to do an inspection. Then the new GM said he’d take care of everything. And the same thing happened. I’d call, he wouldn’t answer. So on and so forth. During all of this I would call the customer service and it was also useless. They told me they would “escalate” the situation. Nothing ever changed. At one point I called and they said the branch entered into the system that they had resolved the issue… when they had done nothing. It took a year for me to get my refund. And when all was almost over I found out the branch that sold me the service ALREADY HAD TERMITE SERVICE ACTIVE UNDER THE HOME OWNER for this house! So they were double dipping on the same property! But I was told “I have found the other agreement under owners. Unfortunately at this time nothing can be done other than the existing refund for $545”. Absolute joke of a company, joke of customer service. Avoid them at all cost.

G Beals

Castalian Springs, TN

Josh B. and Joe D. did an amazing job with sealing all points of probable animal entry into my home and treating fungus in my crawl space. They were professional, courteous, helpful, and friendly. Gave me detailed information and ensured I understood the process. Will continue using Terminex because of staff like this.

Jesse Lucas

Castalian Springs, TN

Our service tech Leah has been amazing this year with our mosquito services! She goes over the service plan and very thorough. I have 3 dogs and she works with our schedule to accommodate not only us but our pets! My spouse works nights and I work from home and how she services are home so quietly none of us even no she is here and saying that with three dogs is an accomplishment in for her in my book. We could not have been more happy with this year’s service tech and I hope we have her again next year as well. Before her unfortunately they changed quite often. Thank you for the great season of mosquitoes service to make our life easier!

Laura Shouse

Castalian Springs, TN

Don’t ever get work done on your home from Terminix! They encapsulated our crawl space and it’s been problem after problem after problem. Now we’re sitting with 2 feet of water in our crawl space and the best they can do is say “someone will call you within 24 hours.” We’re ready to sue for their shoddy work. Absolutely abysmal quality of work and customer service. You’re better off paying literally anyone else.

Kalisha Fleischmann

Castalian Springs, TN

Ellis our technician is great! Very personable, helpful and goes above & beyond when he can. Service is effective and keeps critters from infesting.

Amanda Desjardins

Castalian Springs, TN

I have had an amazing experience with Terminix for the last 5 years. Living in Tennessee, pest control is a must and I haven’t had a single issue since switching to Terminix. My technician, Tommy Claiborne, is the absolute best. He listens to my concerns, on the rare occasion that I have one and he takes the time to help me understand what he is doing and why he is doing it. I couldn’t recommend more!

Viola Ebert

Castalian Springs, TN

Tommy Claiborne has been my service man for several years. He is friendly, courteous, and very efficient. He always checks to see if I have any issues. When and if I think I do, he listens carefully and, on the rare occasion there is a real issue, he corrects it. And a plus is he knows how to smile!!

Chasity Woodcock

Castalian Springs, TN

I have had a great experience with this company, and technician Ellis Woodcock. He has been the absolute best service tech I have ever encountered. He goes above and beyond and really brings a positive light to this Nashville Terminix branch! Highly recommend

scott mclaurin

Castalian Springs, TN

Technician called ahead of the appointment, arrive on time a was very friendly! Following the inspection he informed me of his findings. He offered additional services but was in no way pushy in his approach. Great no!